Looking to learn about the latest developments in the telecommunications industry? Discover various groundbreaking initiatives that are shaping the future of telecommunications.
Challenge: Slow manual processes, prone to errors, resulting in inefficiencies and increased operating costs. Facing challenges in complying with regulatory requirements related to cost accounting. Lack of business and IT alignment. Increase customer satisfaction and loyalty and reduce churn rates.
Solution: Developing and implementing automation programs, cost accounting methodologies and software, IT governance tools and customer management software.
User Group: Telco Service Provider’s employees, customers, and regulators
The Telecommunication industry has been one of the most dynamic sectors, with rapid technological advancements and fierce competition. To remain competitive, Telecommunication Service Providers must continually innovate, improve efficiency, and reduce costs. In this case study, we explore four programs undertaken by our experts in the Telecommunication industry. These projects focused on Robotic Process Automation (RPA), Cost Accounting, IT Governance tools and CRM development.
RPA Automation Program
Our experts successfully developed and implemented an RPA automation program in one of the biggest Telco service providers in Serbia. It offers a wide range of fixed-line, mobile, television, and internet communication services to over 11 million subscribers in three regional markets in Serbia, Bosnia and Herzegovina, and Montenegro. The RPA automation program included Sales Processes Automation projects, Benchmarking Automation projects, Customer Care Automation projects, Fraud Automation projects, and NOC Automation projects. They resulted in faster, more accurate processes and full-time equivalent (FTE) savings. The use of UiPath RPA, Microsoft Power Automate, .NET, WebServices (SOAP i REST), Java, and SQL (Oracle) technologies helped to automate a range of manual tasks, reducing the risk of human error and improving the overall quality of service provided to customers
Cost Accounting Program
Implementation of a cost accounting software can be challenging due to complexity, integration with other systems, customization to meet specific needs, ensuring data accuracy, and compliance with regulatory standards. We have successfully implemented Cost Accounting methodologies in a software that provides better visibility of product costs and compliance with regulatory requirements. The program facilitated accurate accounting of product costs and enabled identification of cost-saving opportunities, resulting in improved efficiency and cost reduction. Cost accounting software implementation helped us allocate direct general ledger costs to products, resource costs to products, and activity costs to resources and products.
Joining forces with Ernst & Young Serbia has brought together Algometric’s extensive tech and tools know-how with EY’s in-depth expertise in setting regulatory agencies regulations and implementing cost accounting methodologies that have been successfully adopted by numerous telco providers
IT Governance Program
The IT governance program that was put into effect resulted in enhanced IT processes and workflows, prioritization models, alignment between business and IT and increased transparency in IT investments. Various processes, including IT demand management, IT project management, IT portfolio management, IT financial management, and IT resource management, were covered in the program. Implementation of the HP Project and Portfolio Management and Jira platform played a crucial role in documenting and implementing process workflows, thereby providing better efficiency and IT-business alignment, as well as generating favorable business outcomes.
Moreover, establishing a partnership with Ernst & Young Serbia guarantees that our clients receive top-tier IT governance platforms that are compliant, standardized, and of the highest quality. Our collaboration with EY strengthens our dedication to delivering outstanding IT governance services to our clients.
CRM Software Development Projects
In conclusion, employing advanced technologies and seeking expert consulting services can give telecommunication companies a competitive edge and enable them to provide exceptional service to their customers. Our team has successfully executed various projects in RPA Automation, Cost Accounting, IT Governance tools and CRM development for Telco Service Providers. These projects led to more efficient processes, workflows, transparency, and cost savings. In our ongoing efforts to enhance our services we have teamed up with Ernst & Young Serbia on Business Transformation and IT Governance initiatives.Through this partnership, we are able to offer our clients comprehensive methodology and technology support that drives their success.
These achievements reflect our proficiency in delivering innovative solutions while working collaboratively with our clients’ teams to attain their business objectives.